Returns, Repairs and Exchanges

Exchanges, Returns and Repairs Policy:

At krisnations.com, customer satisfaction is our #1 priority. We will gladly issue a refund for all returns that are received within 10 days of receiving the jewelry. Please be advised that any returns received after this time will be subject to a restocking fee. This is our "official policy" but PLEASE call or email us, we are FLEXIBLE :) Our contact info is at the bottom of this page.

 

Complete our RETURNS FORM: Click to download (include with your shipment) and mail to:

Kris Nations
Attn: Web Returns
240 Main Street, Suite E
Half Moon Bay, CA, 94019

 

There are no refunds or exchanges on special custom made orders.

You will be responsible for paying for your own shipping costs for returning your item, unless the item received was our error or it arrived damaged. Shipping costs are non-refundable. 

 

If you have questions, please email info@krisnations.com

 

Repairs

We will work with you on the best way to repair or replace any damaged items on a case-by-case basis. Here is our general repair pricing guideline:

Standard Charm Necklace $10.00 + Shipping

Specialty Chain Necklaces $15.00-$20.00 + Shipping

Beaded Bracelets $15.00 + Shipping

Beaded Necklaces $20.00 + Shipping

Hoop Earrings $10.00 per hoop + Shipping