Frequently Asked Questions

Jewelry Questions

Answers to the most commonly asked questions about our jewelry.

We are happy to report our jewelry contains no nickel.

All of our earrings, rings, studs, and charms are cast in sterling silver. Our gold is 18k gold vermeil (pronounced ver-may). Vermeil is a process of plating at least 2.5 microns of gold over solid sterling silver. Our chains are all sterling silver or gold filled and made in the USA.

We do not currently offer custom jewelry.

Web Order Questions

Common questions regarding your orders on our website.

No. We sell to over 500 boutiques across the US and abroad.

No, we do not have public office hours.

Please check again in 24 hours. Or if you placed your order after 2pm on a Friday, please check tracking on the following Tues.

Please email us at and we will apply the code if it’s still applicable.

Please email us at or call us at 650-440-4553

Please contact our studio at or call us at 650-440-4553

Order note in shopping cart or on product page if you select “gift wrap”

All our shipments ship without pricing information.

Please visit our Customer Service page here.

Yes, please send us an email with both order numbers. When possible, we will combine shipments and refund duplicate shipping charges.

If a style will be restocked, there will be a NOTIFY ME button on the product page. Click this button and enter your email or phone number and you will be notified when the item is available. It can take 3-6 weeks for an item to be restocked. You can also email us at

Email us with your ideas at We love hearing from you!

Yes, we offer earring back replacements, click here.