Question 1

How do I apply promo/discount codes?

Accepted Answer

Want to snag a sweet deal? Here’s how to apply your promo code:

🎉 Step 1: Head to checkout and pop your code into the ‘Discount Code’ box.
🎉 Step 2: Hit ‘Apply’ and watch the price drop! 💰
🎉 Step 3: Double-check your total before sealing the deal.

✨ Heads up! Only one code per order (unless noted otherwise).

Happy shopping! 🛍️😊

Question 2

What do I do if my item(s) arrives damaged?

Accepted Answer

💔 Received a Damaged Item?

Oh no, so sorry to hear your item(s) arrived damaged! 😢

No worries — we’ve got you! Just send us a quick email with a photo of the damaged item to info@krisnations.com within 7 days of receiving your order, and we’ll take it from there.

We’ll make things right! 💛

Question 3

My order was marked delivered but it’s not here.

Accepted Answer

📦 Looks like your package was marked delivered!

If nobody was home, the carrier usually leaves it in a safe spot. 🌿🏡

Take a quick peek around your place, and maybe check in with neighbors or your building management—they might have picked it up for you. 😊🔍

Also, double-check your shipping address in your order confirmation email to make sure your goodies are headed to the right spot! 📍✨

Occasionally, packages say "delivered" a bit early, but show up shortly after. ⏰🙃

If your package is still playing hide-and-seek, reach out to the carrier directly. 📞🚚

And of course, we're always here to help! Shoot us an email at info@krisnations.com if you need further assistance. 💌🌟

Question 4

Do you offer expedited shipping?

Accepted Answer

🚀 Expedited Shipping Options

Need it faster? We’ve got you covered!
We offer expedited shipping through both USPS and UPS, with delivery speed and cost depending on your location and selected method.

Here’s a quick guide to what’s available:

US Postal Service:

FREE USPS First Class – On orders over $50 (5–10 business days)
USPS First Class – $6.00 (5–10 business days)
USPS Priority Mail – $9.75 (2–5 business days)

UPS:

UPS rates are calculated at checkout based on your shipping address.

UPS Ground – Estimated 3–7 business days
UPS Second Day Air – 2–3 business days
UPS Next Day Air – 1 business day (excludes weekends)

Question 5

What is your cancellation policy?

Accepted Answer

📦 Cancellation Policy

You can cancel your order any time before it has been fulfilled.
Once your order has been shipped, we’re unable to cancel it.

🕒 Note: We typically ship orders within 1–2 business days, so please contact us as soon as possible if you need to cancel.

To request a cancellation, email us at info@krisnations.com with your order details.

Question 6

Do you offer refunds or exchanges?

Accepted Answer

💛 Returns & Exchanges

We hope you love your new jewelry — but if it’s not quite right, we totally understand!

🛍️ Returns
You can return unworn items in their original packaging within 15 days of delivery

Full refund issued + applicable tax
If you prefer store credit, be sure to communicate that preference
Return shipping is on you ✉️ (we recommend something trackable!).
Original shipping costs are non-refundable.
Please include the form below with your return so we know how to help:
👉 Return_Repair_Form_Rev_1-23.pdf
Mailing address: Kris Nations 240 Main Street, Suite E, Half Moon Bay, CA 94019

🔄 Exchanges
Want to swap it for something else? No problem!

For U.S. orders, we’ll cover outbound shipping on your first exchange 🚚💕
International customers: we kindly ask you to cover both return and re-ship charges 🌍
Please include the form below with your return so we know how to help:
👉 Return_Repair_Form_Rev_1-23.pdf
Mailing address: Kris Nations 240 Main Street, Suite E, Half Moon Bay, CA 94019

💔 Something wrong?
If your item arrived damaged or we made a mistake (oops!), please reach out to us at info@krisnations.com within 7 days and we’ll make it right — shipping on us, of course! 🙌

Question 7

Do you have a storefront?

Accepted Answer

🏬 Do you have a storefront?

We don’t have a retail storefront — just a studio and administrative office. BUT good news! 🎉

You can shop our line in person just down the street at:
Home Town Mercantile
📍 416 Main Street, Half Moon Bay

Stop by and say hi to our neighbors! 💛

Question 8

Does your jewelry contain nickel?

Accepted Answer

🔍 Does your jewelry contain nickel?

Nope! ✨ All of our jewelry is nickel-free.
We’re all about creating pieces that are stylish and safe for sensitive skin 💛

Question 9

Gifting and Gift Wrap

Accepted Answer

🎁 Gifting & Gift Wrap

Looking for the perfect gift? 💫 Our jewelry makes an amazing gift for birthdays, besties, bridesmaids, or just because — guaranteed to make them smile! 💛✨

We offer gift wrap for a small fee to make your present extra special 🎀
Each gift is packaged in a biodegradable box, tied with twine, and topped with dried flowers — a beautiful touch that’s kind to the planet, too.

📝 Want to include a gift note? You can add one at checkout — with or without gift wrap!

📦 And don’t worry — all orders include a packing slip without prices, so your surprise stays a surprise. 🙌

Question 10

Do you have a rewards / loyalty program?

Accepted Answer

🎉 Do you have a rewards program?

Yes, we do — and it’s a good one! 🙌

You’ll earn $5 in store credit for every $50 you spend — because treating yourself should come with perks.

Want all the details? Check out our Rewards Program page for the full scoop. 💛💫

Question 11

Can my jewelry be repaired? Cost?

Accepted Answer

🛠️ Repairs

Things happen — we get it! If your jewelry needs a little TLC, we’re happy to help. 💛
We’ll work with you to find the best repair or replacement solution on a case-by-case basis.

Here’s a general pricing guide for repairs:

✨ Standard Charm Necklace: $15.00 + shipping
💫 Specialty Chain Necklaces: $20.00–$25.00 + shipping
📿 Beaded Bracelets: $20.00 + shipping
🌈 Beaded Necklaces: $25.00 + shipping

Please be sure to include the RETURN form with your shipment so we know how to help:
Return_Repair_Form_Rev_1-23.pdf

If you’re not sure what category your piece falls under or have a special situation, feel free to reach out to us at info@krisnations.com — we’re happy to help! 💌

Question 12

How accurate are the colors on your website?

Accepted Answer

🎨 Color Disclaimer + Gemstone Notes

Q: My order was marked delivered but it’s not here.

📦 Looks like your package was marked delivered! If nobody was home, the carrier usually leaves it in a safe spot. 🌿🏡 Take a quick peek around your place, and maybe check in with neighbors or your building management—they might have picked it up for you. 😊🔍 Also, double-check your shipping address in your order confirmation email to make sure your goodies are headed to the right spot! 📍✨ Occasionally, packages say "delivered" a bit early, but show up shortly after. ⏰🙃 If your package is still playing hide-and-seek, reach out to the carrier directly. 📞🚚 And of course, we're always here to help! Shoot us an email at info@krisnations.com if you need further assistance. 💌🌟

Q: What is your cancellation policy?

📦 Cancellation Policy You can cancel your order any time before it has been fulfilled . Once your order has been shipped , we’re unable to cancel it. 🕒 Note: We typically ship orders within 1–2 business days , so please contact us as soon as possible if you need to cancel. To request a cancellation, email us at info@krisnations.com with your order details.

Q: Do you have a storefront?

🏬 Do you have a storefront? We don’t have a retail storefront — just a studio and administrative office . BUT good news! 🎉 You can shop our line in person just down the street at: Home Town Mercantile 📍 416 Main Street, Half Moon Bay Stop by and say hi to our neighbors! 💛

Q: Does your jewelry contain nickel?

🔍 Does your jewelry contain nickel? Nope! ✨ All of our jewelry is nickel-free. We’re all about creating pieces that are stylish and safe for sensitive skin 💛

Q: Gifting and Gift Wrap

🎁 G ifting & Gift Wrap Looking for the perfect gift? 💫 Our jewelry makes an amazing gift for birthdays, besties, bridesmaids, or just because — guaranteed to make them smile! 💛✨ We offer gift wrap for a small fee to make your present extra special 🎀 Each gift is packaged in a biodegradable box , tied with twine , and topped with dried flowers — a beautiful touch that’s kind to the planet, too. 📝 Want to include a gift note ? You can add one at checkout — with or without gift wrap! 📦 And don’t worry — all orders include a packing slip without prices, so your surprise stays a surprise. 🙌

We do our best to make sure what you see is what you get—photos of our pieces are taken with care and lots of sparkle ✨. But a few things to keep in mind...

💻 Colors can look a little different on every screen.
Your monitor, phone settings, or browser can slightly change how colors appear. While we've made every effort to accurately show each piece, we can't guarantee your screen shows the exact color you'll receive.

💎 Style Notes on Gemstones
We love natural gemstones—and part of their charm is that each one is a little unique.
Because of their organic nature, the color, shape, and size of gemstones may vary slightly from what you see in the photos. No two stones are exactly alike (which makes your piece one-of-a-kind!).

Still have questions about a specific item? We're happy to help—just reach out to us here! 💬

Question 13

How do I use my benefits / rewards points?

Accepted Answer

Ready to cash in your rewards? Here’s how! 🎉

✨ Step 1: Grab the special code we sent you and head to checkout.
✨ Step 2: Pop it into the ‘Discount Code’ box and hit ‘Apply’—boom, instant savings! 💰
✨ Step 3: Check your total before completing your order.

Happy shopping! 🛍️😊

Question 14

Can I edit or add anything to my order?

Accepted Answer

Order changes

⏳ Need to make a change to your order?
Please email us at info@krisnations.com and we’ll be happy to help! 💛✨

Be sure to provide as much information as possible about the change you’d like to make so we can assist you quickly.

Question 15

What do I do if I received the wrong item in my order?

Accepted Answer

🤷‍♀️ Received the Wrong Item?

Uh-oh! So sorry you got the wrong item in your order! 🙈

Please send us an email at info@krisnations.com within 7 days of receiving your order with a photo of what you received and the name of the item you're missing.
(And don’t forget to double-check your package for any notes or packing slips — sometimes items ship separately! 📦)

We’ll get the correct item headed your way ASAP and include a return label to make the swap easy-peasy! ✨💕

Question 16

Do you offer free shipping?

Accepted Answer

🎉 Yay for free shipping!

US domestic orders over $50 ship free using USPS First Class Mail! 🌴❄️

🌍 Shipping internationally? We currently do not have any free shipping offers. Please note that taxes and duties may apply, and those are covered by the customer at delivery. 💌💸

Question 17

How do I track my order?

Accepted Answer

📬 Order placed? Yay!

Once it’s processed, you’ll get a confirmation email with all your order details. When your order ships, we’ll send a shipment notification with your tracking number and a handy link to track your package. 🔍📦

🖱️ Just click the tracking link to check out your estimated delivery date — so you’ll know when to get excited!

⏳ Heads up: Tracking info might take up to 12 hours to go live. If it looks a little quiet at first, no worries — check back later! 😊📦✨

Question 18

What’s your return policy?

Accepted Answer

💫 Exchanges, Returns & Repairs — No Stress, Just Sparkle!

At krisnations.com, we’re all about fun, good vibes, and making your shopping experience as smooth as possible! 💖 If you’re not totally in love with your purchase, we’re happy to help with a return or exchange.

💌 Returns

Not feelin’ the fit? No worries! You can send back your item within 15 days of receiving it for a refund (minus shipping and, if it applies, a small restocking fee).

Items must be unworn and in their original packaging ✨
Custom or personalized pieces are non-returnable — those beauties were made just for you! 💕

🔄 Exchanges

Want to swap for something else? Go for it!

Exchanges are restocking-fee free and just as easy as returns.
U.S. orders? We’ll cover outbound shipping on your first exchange 🎉
Be sure to include our form so we know what magic you’re requesting:
👉 Return_Repair_Form_Rev_1-23.pdf

If you received a damaged or incorrect item, let us know within 7 days at info@krisnations.com — we’ll fix it and cover the shipping 💪

⚠️ A Note About Restocking Fees

A 10–20% restocking fee may apply in these situations:

Items returned without original packaging or showing signs of wear
Bulk returns (3 or more items from a single order)
Returns past 15 days (we get it — life happens, especially during the holidays! So we do make exceptions for purchases made in November–December)

💡 No restocking fee for damaged/defective items or exchanges — pinky promise!

Question 19

Are you open to the public?

Accepted Answer

🚪 Are you open to the public?

Our studio and office aren't open to the public — we’re busy behind the scenes designing, packing, and making magic happen! ✨📦

But if you're local or visiting, you can check out our products in person at:
Home Town Mercantile
📍 416 Main Street, Half Moon Bay

They carry a selection of our pieces — go take a peek! 💛

Question 20

What is your jewelry made of?

Accepted Answer

💎 What is your jewelry made of?

Our earrings, rings, studs, and charms are cast in sterling silver. ✨
Our gold pieces are 18k gold vermeil (pronounced ver-may) — which means they’re plated with at least 2.5 microns of gold over solid sterling silver. 💛

Our chains are either sterling silver or gold filled, and all are made in the USA 🇺🇸

Beautiful, high-quality, and made to last. 💫

Question 21

How do I purchase a style that is out of stock?

Accepted Answer

😢 The style I want is out of stock — what can I do?

Don’t worry — we’ve got you! 💛

If a style is coming back, you’ll see a “NOTIFY ME” button on the product page. Just click it and enter your email or phone number, and we’ll send you a heads-up as soon as it’s back in stock 📬✨

Don’t see that option? That likely means the style will NOT be restocked.

Still have questions? Feel free to email us at info@krisnations.com — we’re happy to help! 💌

Question 22

Do you have a restocking fee?

Accepted Answer

📦 Restocking Fee Policy

To help cover processing and handling costs, we’ve implemented a 10–20% restocking fee on certain returns. Here’s when it may apply:

Items returned without original packaging or showing signs of wear
Bulk returns (3 or more items from the same order)
Items returned after the 15-day return window
(We make exceptions for holiday purchases made in November–December)

🙌 No Restocking Fee If:

The item is damaged, defective, or incorrect
You’re making an exchange
You're returning within the window and everything's in great shape!

Please note: Custom or personalized items are final sale and can’t be returned or refunded.

Still have questions? We’re here to help — just reach out 💛

Question 23

Can I buy a gift card?

Accepted Answer

🎁 Kris Nations Gift Cards

Not sure what to get? Let them choose! Our digital gift cards make gifting easy and stress-free.

Our gift cards are electronic only—no physical cards to mail or misplace. You can email the gift card directly to the recipient or send it to yourself if you’d prefer to print it and gift it in person.

Each card includes a code that can be entered at checkout and applied to the order total. It’s fast, flexible, and always a hit.

Perfect for last-minute gifts, celebrations, or just because. 💛

✨ No expiration
📬 No shipping
💳 No stress

Question 24

How do I cancel my order?

Accepted Answer

Order Cancellation

⏳ Need to make a cancel to your order?
Please email us at info@krisnations.com and we’ll be happy to help! 💛✨

Question 25

How long does delivery take?

Accepted Answer

🚚💨 Delivery times may vary depending on your shipping address and which shipping method you choose — here’s a quick breakdown:

📦 USPS First Class – Usually arrives in 5-10 business days
⚡ USPS Priority – Gets to you in about 3-5 business days
✨ UPS Ground – Typically 3-7 business days
🌍 International Delivery – Should arrive in about 3-7 business days

We’ll make sure your goodies are on their way as fast as possible! 🙌🎁

📅 Please note: While we do our best to get your goodies to you on time, delivery dates aren’t guaranteed — especially if there are service interruptions beyond our control (like carrier delays or transportation issues). Thanks for understanding! 💛

Question 26

What if my package gets lost or arrives damaged?

Accepted Answer

🚚 Lost Package?
Oh no — that’s definitely not the experience we want for you! At Kris Nations, we do our best to make sure every order arrives safe and sound. If your package seems to have gone on its own adventure, don’t worry — just reach out to our support team at info@krisnations.com with your order number and any helpful details. We’ll jump on it! 🕵️‍♀️📦

📦💔 Damaged Delivery?
We totally get how disappointing that can be. If your order arrives damaged, please let us know immediately by contacting our support team at info@krisnations.com and include a few photos of the item(s) or packaging.

Once we review the info, we’ll work to make it right — whether that means a replacement or a refund. 💛🙌

Question 27

How much does shipping cost?

Accepted Answer

📦 U.S. Orders

USPS (United States Postal Service):
✅ FREE First Class Shipping on orders over $50 (5–10 business days)
💌 First Class – $6.00 (5–10 business days)
🚀 Priority Mail – $9.75 (2-5 business days)

UPS:
UPS rates are calculated at checkout based on your delivery address.
📦 Ground – Estimated 3–7 business days
✈️ 2nd Day Air – 2–3 business days
⚡ Next Day Air – 1 business day (Excludes weekend days)

🌍 International Orders

We ship internationally via UPS or DHL
Delivery estimates and rates are calculated at checkout based on your shipping address.

📦 Heads up: In some countries, duties and taxes may be due before your package is released from customs. These are not collected upfront at the time of purchase.

Question 28

When will I get my refund?

Accepted Answer

💸 When Will I Get My Refund?

You’ll receive an email notification as soon as we’ve received and processed your return, and your refund has been issued 💌

Please allow 2–5 business days for the refund to appear on your original payment method 💳✨

Question 29

How do I start a return?

Accepted Answer

💛 Returns & Exchanges

We hope you love your new jewelry — but if it’s not quite right, we totally understand!

🛍️ Returns
You can return unworn items in their original packaging within 15 days

Full refund issued + applicable tax
If you prefer store credit, be sure to communicate that preference
Return shipping is on you ✉️ (we recommend something trackable!).
Original shipping costs are non-refundable.
Please include the form below with your return so we know how to help:
👉
🧾 Please include a completed form with your return so we know how to help:
- 👉 Complete the Return / Repair / Exchange Form Online
- 🖨️ Click here to print the form instead (PDF download)
📬 Mailing address:
Kris Nations
240 Main Street, Suite E
Half Moon Bay, CA 94019

🔄 Exchanges
Want to swap it for something else? No problem!

For U.S. orders, we’ll cover outbound shipping on your first exchange 🚚💕
International customers: we kindly ask you to cover both return and re-ship charges 🌍

💔 Something wrong?
If your item arrived damaged or we made a mistake (oops!), please reach out to us at info@krisnations.com within 7 days and we’ll make it right — shipping on us, of course! 🙌

Question 30

Do you offer customized jewelry?

Accepted Answer

✨ Do you offer customized jewelry?

In general, we don’t offer custom one-off pieces — but we love a good collaboration! 💡💛

If you’re interested in creating something custom and can meet a minimum order of 100 pieces, we’d be happy to chat. Let’s make something amazing together!

📧 Reach out to us at info@krisnations.com to get started.

Question 31

Bulk ordering discounts

Accepted Answer

📦 Interested in placing a large order?

We’re happy to consider bulk orders of 10 or more of the same style — perfect for bridal parties, groups, teams, or special events!

Just email us at info@krisnations.com, and we’ll take it from there 💛🎁

Question 32

What if I product is no longer on your website?

Accepted Answer

👀 Can’t find a product on the site?

If a style you’re looking for has completely vanished from the website, it may be sold out or discontinued — but there’s still hope! ✨

Feel free to email us at info@krisnations.com and we’ll check to see if we have any remaining stock hiding in the studio 💛📦

Never hurts to ask!

Question 33

Do you ship worldwide?

Accepted Answer

🌍 International Shipping

We do ship to most countries around the world, but there are a few we’re currently unable to deliver to.

If you don’t see your country as an option at checkout, feel free to email us at info@krisnations.com — we’ll do our best to add it or let you know if shipping there isn’t currently available.

We ship internationally via UPS or DHL, and delivery estimates and rates are calculated at checkout based on your shipping address.

✈️ Please allow up to 21 business days for international orders to arrive.

📦 Heads up: Some countries may require duties and taxes to be paid before your package is released from customs. These fees are not collected at checkout and are the responsibility of the recipient.

Question 34

Product suggestion?

Accepted Answer

💡 Got a Product Idea?

We’d love to hear it! 💬✨
Have something you’d like to see in our collection?
Email us at info@krisnations.com with your ideas — we’re always listening and love hearing from you!

Question 35

I think my package is officially lost

Accepted Answer

📦 Lost Package?

Oh no! Think your package has gone MIA? We know how frustrating that can be. While we’d love to hand-deliver every order with a bow on top, once a package leaves our studio, it’s in the hands of the carrier.

We’re not responsible for merchandise lost or damaged in transit, but don’t worry—we’ve got your back when it comes to filing a claim.

Here’s what you can do:

You’ll need to file a claim directly with the delivery carrier (like USPS, UPS, etc.). They handle lost or damaged package reports and can help track things down or reimburse you.

🎯 Need help gathering info for your claim?
We’re happy to assist by providing tracking details, order confirmation, or anything else you might need for your submission.

Just reach out to us at info@krisnations.com and we’ll get you what you need!

Question 36

My discount code isn't working

Accepted Answer

❓My discount code isn’t working

Oh no — that’s no fun! 😕 There’s a good chance the code may have expired or has a few restrictions.

No worries — just reach out to us at info@krisnations.com and include the discount code you’re trying to use. We’ll take a look and help you out! 💌✨

Thanks for checking! 💛

Question 37

Can I purchase earring backings?

Accepted Answer

🔙 Can I purchase extra earring backings?

Yes you can! 🙌 We offer earring back replacements — just click here to grab a pair. 💛✨

Question 38

What if I don't know my ring size?

Accepted Answer

💍 Find Your Ring Size

Not sure what size to order? No problem — we've got two easy ways to help you figure it out!

✨ Option 1: Measure your finger using our step-by-step guide below
✨ Option 2: Already have a ring but not sure of the size?
Download our printable Ring Sizer here:
Kris Nations Ring Size Guide PDF

📏 Measure Your Finger

STEP 1:
Wrap a thin strip of paper, string, or dental floss around the finger you're shopping for.

STEP 2:
Mark where the ends meet and measure the length in millimeters.

STEP 3:
Match your measurement to the chart below to find your ring size.
If you’re between sizes, we suggest going with the larger size for comfort!

🔢 Ring Size Conversion Chart

Measurement (mm)	US Ring Size
46.5	3 ¾
47.8	4 ⅛
49.0	4 ⅝
50.3	5 ¼
51.5	5 ½
52.8	6
54.0	6 ½
54.7	7
56.6	7 ½
57.8	8
59.1	8 ⅝
60.3	9 ⅛
62.8	10 ¼
63.8	11

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