Customer Service

Exchanges, Returns and Repairs Policy:

At krisnations.com, customer satisfaction is our #1 priority. We will gladly issue a refund for all returns that are received within 10 days of receiving the jewelry. Please be advised that any returns received after this time will be subject to a restocking fee. This is our "official policy" but PLEASE call or email us, we are FLEXIBLE :)

Complete our RETURNS FORM: Click to download (include with your shipment) and mail to:

Kris Nations
Attn: Web Returns
240 Main Street, Suite E
Half Moon Bay, CA
94019

There are no refunds or exchanges on special custom made orders.

If you have a piece that needs repair, there will be a $10 per piece repair charge, plus shipping for all merchandise purchased within 60 days. For merchandise over 60 days old, there will be a $15 - $25 per piece repair charge, plus shipping.

You will be responsible for paying for your own shipping costs for returning your item, unless the item received was our error or it arrived damaged. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have questions about your order, please email info@krisnations.com

 

Ordering, Shipping, and Returns Policy:

Kris Nations Jewels accepts Visa, Master Card, Amex and paypal.com

 

Shipping Charges:

We pride ourselves in the quick handling of your orders, with most in-stock items shipping within 24-48 hours of ordering; however some orders may take up to 5-7 days to process. We do not ship on Saturdays, Sundays, or holidays.

We offer FREE Shipping on all U.S. orders placed with USPS First Class Shipping, including Alaska and Hawaii. We also offer Free Priority Mail Shipping on orders over $50. Here are all our Shipping Rates:

  • FREE First Class Shipping on all orders - all the time (2-7 Business Days)
  • FREE USPS Priority Shipping on all orders over $50 (2-5 Business Days)
  • $7.00 Flat Rate Shipping on all USPS Priority Mail orders (2-5 Business Days)
  • $24.95 Flat Rate Shipping on all USPS Priority Mail Express orders (1-2 Days)
  • $10.95 Flat Rate Shipping on all UPS Ground orders (3-7 Business Days)
  • $25 Canadian Shipping Flat Rate via USPS (2-7 Business Days)

Please note that delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of krisnations.com (including, for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card).

Krisnations.com is proud to offer $7 FLAT RATE SHIPPING on any # of items purchased on our website. **
**These shipping prices are for shipments within the United States ONLY. International shipping charges will differ. You will be able to review the shipping price to your country in the checkout process before you submit your order. Please note we currently ONLY ship to addresses in the USA and Canada.

For items that will be shipped to a different address (for gifts, etc,) please specify the new shipping address in the checkout process.

Each item is shipped in a cotton-filled kris nations jewels gift box with tissue paper - It's a great way to send birthday and other special occassion gifts. Please keep in mind, when sending our jewelry as gifts, that the turnaround is 24-48 hours to SHIP, please allow extra time for shipping (for example, if you ship UPS GROUND, please allow 1 week for shipping PLUS 1-2 days for us to prepare the jewelry and get to UPS).

Gift Certificates are also available.

A California 9.25% sales tax will be automatically applied to all orders shipping in CA.

All orders will be shipped UPS GROUND or USPS (United States Postal Office) unless otherwise specified. All claims (damage or shortage) must be reported within five working days after receipt of merchandise. Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We would, however, assist you in supplying any information necessary for submission of your claim.

Color

We have made every effort to accurately display the colors of our merchandise on our Web site. However, the color(s) you see will vary depending on the settings and capabilities of your monitor, computer and Web browser. Therefore, kris nations cannot guarantee that your monitor’s display of the merchandise is accurate.

Use of Sites

Your use of these Sites is at your own risk. NEITHER KRIS NATIONS, INC. NOR ANY OF ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE AND THE INFORMATION AVAILABLE ON THE SITE OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THE SITE. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST KRIS NATIONS JEWELS, INC. AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SERVICE AND THE SITES AND THE INFORMATION AVAILABLE THEREON.

Merchandise

kris nations proudly offers the highest quality goods, all of which are designed by kris nations and handmade in our studio in Half Moon Bay, CA. kris nations disclaims any implied representation or warranty with regard to merchandise sold by kris nations, either on the Site, by phone, in the store or through any other means. NOTWITHSTANDING THE PROVISIONS OF OUR RETURN POLICY, THE MERCHANDISE SOLD BY kris nations ON THE SITE IS OFFERED AND DELIVERED ON AN “AS IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT

 

Contact
email:  info@krisnations.com
phone: (650)440-4553